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Terms & Conditions That Matter to Your Account

When you open an account with zona 69, you're stepping into a platform built around real payment rails — DANA, OVO, GoPay and QRIS — and straightforward account…

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zona 69 Terms & Conditions That Matter to Your Account
REACH OUR SUPPORT TEAM

How to Ask Questions About Your Terms

If any part of the Terms & Conditions is unclear, or you need help understanding your withdrawal process, account restrictions or data rights, our support team is here. We operate seven days a week to answer your questions quickly and help you sort disputes with factual, direct answers.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby or account settings. Response time under five minutes during operating hours.

Email Support

Send detailed questions to our support email. We reply within 24 hours with full clarification of the terms that apply to your situation.

In-Account Help Centre

Visit the Help menu in your account settings to search for specific term definitions, withdrawal processes and account rights.

YOUR DATA & ACCOUNT SECURITY

How We Protect What You Share in Our Terms

The Terms & Conditions aren't just rules — they define how we treat your personal information, payment details and account history.

Encryption & Storage

Your payment methods are encrypted the moment you enter them. Account data is stored on secure servers with access logs reviewed monthly.

Cookies & Session Management

We use session cookies to keep you logged in and recognise your device. You can clear cookies anytime in browser settings without losing account access.

Data Retention & Deletion

We keep transaction history for seven years for compliance. Request deletion of older personal data through the Help Centre; we process it within 30 days.

Breach Notification

If a security incident affects your account, we notify you via email and in-app alert within 48 hours with next steps and support contact.

Third-Party Sharing

We never sell your data. We share payment info only with our processor to clear your DANA, OVO, GoPay and QRIS deposits — no other third parties.

Your Rights & Requests

You can request a copy of all data we hold, ask us to correct errors, or appeal a closed account. Email support with your request and we respond within 14 days.

What You Need to Know About Our Terms

These questions come up often from players in Surabaya, Bandung and across Indonesia who are reading through our terms for the first time and want clarity on how the rules affect their account.

Our terms prohibit depositing via someone else's payment method. If we detect this, your account is suspended pending verification. You'll be asked to provide proof of payment method ownership. If verification fails, the account is closed and funds returned to the original payment source within five to seven business days.

There's no time limit to keep a balance in your account. Your funds remain there until you request a withdrawal. We process withdrawals to DANA, OVO, GoPay and QRIS within 24 hours of verification. After that, your bank takes one to three business days to post the funds. Your balance never expires.

If you submit a withdrawal and it reaches an incorrect payment account, contact support immediately with your transaction ID and account details. We escalate these disputes to our processor and your payment provider. Resolution typically takes seven to 14 days. Funds are recovered back to your zona 69 balance until they can be reissued correctly.

You can close your account anytime through the Account Settings menu. Any remaining balance is paid out to your registered payment method within 24 hours. We retain your transaction history for seven years per compliance rules. You can request data deletion after closure; older personal info is removed within 30 days.

We use session cookies to keep you logged in and recognise your device for security. Clearing cookies from your browser doesn't log you out permanently — you'll be asked to log in again next visit. This is intentional and keeps your account safer. You can manage cookie settings in your browser preferences anytime.

Report any suspected breach of our terms through the Help Centre or email support with the date, time and details. Our compliance team reviews it within 48 hours. If we've failed to follow our own rules — such as delaying a withdrawal beyond 24 hours — we'll correct it and notify you. Serious breaches result in account credit or refund as appropriate.

Most of our terms apply everywhere on our platform. However, withdrawal methods and maximum deposit amounts may adjust based on local law in your region. We show you which payment methods are available when you register. If your location changes, contact support — we'll update your available payment options and any term differences that apply.

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