Where can I find the full privacy policy text?

This page covers the key points. For the complete legal version, email support@zona69.xyz and request the full policy document. We'll send it within 24 hours so you can review every detail.

Reference

How We Protect Your Account and Information

Q: What should I do if I think my account has been compromised?

Contact our live-chat team or email support@zona69.xyz immediately. We'll lock your account, verify your identity, and help you reset your password. If there are unauthorised transactions, we'll investigate and process a refund where applicable.

When you open an account at zona 69, your personal details and payment information stay secure from start to finish.

Encrypted payment handlingNo data sale to third partiesClear retention policy

Explore the Lobby Read FAQ

What Information We Collect and Why

zona 69 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, phone number, email and payment details when you register so we can verify your identity, process deposits and withdrawals, and comply with local rules. Your device type, IP address and login activity help us spot fraud and keep your account secure. We

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store this information for as long as your account is active, plus a period after closure where local law permits, to handle disputes and meet record-keeping requirements. Your payment data — linked to DANA, OVO, GoPay or QRIS — is handled by our payment partners under
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their own security standards, which we audit regularly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the Support tab. Our team responds during lobby hours, 09:00–23:00 WIB daily, to answer questions about your data and account privacy.

Email Support

Send your privacy request to [email protected]. We reply within 48 hours with details about what data we hold and how to update or delete your information.

Account Settings

Log in and visit Settings → Privacy to review your stored data, change your email or phone, and manage which communications you receive from us.

SECURITY FIRST

How We Keep Your Information Safe

Encryption Standard

All traffic between your device and our servers uses TLS 1.2 encryption. Deposits via DANA, OVO, GoPay and QRIS go through our payment gateway with separate encryption, so your card or wallet details never touch our main database.

Cookie & Tracking

We use cookies to keep you logged in and to remember your game preferences. We don't sell this data. You can clear cookies anytime via your browser settings; if you do, you'll need to log back in.

Account Access Control

Your password is hashed before storage; we never see the plain version. If you forget it, we send a reset link to your email. Enable two-factor authentication in Settings for extra security.

Data Retention

We keep active account data for as long as you play. After you close your account, we retain transaction records and identification data for three years where local law permits, then delete it.

Third-Party Links

Our site links to game studios like Evolution, Pragmatic Play and Betby. Those providers have their own privacy policies. We're not responsible for their practices, so read their terms before playing.

Your Rights

You can request a copy of your data, ask us to correct it, or ask us to delete it where local law permits. Contact [email protected] with 'Data Request' in the subject line.

Frequently Asked Questions About Privacy

Your account login and personal profile are disabled immediately. We retain your transaction history and identity verification documents for three years where local law permits, then permanently delete them. You can request early deletion by emailing [email protected].

No, we don't sell your data. We share payment details only with DANA, OVO, GoPay, QRIS and our payment processor to complete your transaction. We may share data with law enforcement where required by local law or court order.

Log into your account, go to Settings, and update your contact information. We'll send a confirmation code to your new email or phone. This process takes seconds and doesn't interrupt your gameplay.

Yes. Your payment credentials are encrypted end-to-end and processed by our licensed payment gateway. We never see your full card number or wallet password. Each deposit is verified by your payment provider before it clears.

We use session cookies to keep you logged in and remember your game preferences. We don't track you across other sites. You can disable cookies in your browser, but you'll need to log in again each time you visit.

Contact our live-chat team or email [email protected] immediately. We'll lock your account, verify your identity, and help you reset your password. If there are unauthorised transactions, we'll investigate and process a refund where applicable.

This page covers the key points. For the complete legal version, email [email protected] and request the full policy document. We'll send it within 24 hours so you can review every detail.

How We Protect Your Account and Information

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Keep Your Information Safe

Encryption Standard

Cookie & Tracking

Account Access Control

Data Retention

Third-Party Links

Your Rights

Frequently Asked Questions About Privacy

01 What happens to my data if I close my account?

02 Can zona 69 share my information with other companies?

03 How do I update my phone number or email?

04 Is my payment data safe when I deposit via DANA, OVO, GoPay or QRIS?

05 Do you use cookies and tracking on my device?

06 What should I do if I think my account has been compromised?

07 Where can I find the full privacy policy text?

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